DHL Express

NPA (Customer Experience Research) Advisor

Staj Alanı
Genel Müdürlük
Staj Türü
Full Time
Şehir
İstanbul
Staj Dönemi
Dönemden Bağımsız

Açıklama

Job Description:

 Receiving a score from each customer reached, recording it correctly in the system, convincing customers who score 6 or less to be called by a relevant manager again within 3 working day

Following up the problems that occur in the customer information flowing into the system, transmitting it to the unit managers when necessary, and producing improvement actions to solve it

To follow the "reminder procedure" to ensure that the managers to whom the second call is forwarded call the customers within 3 business days

Preparing daily performance results, PD data, NPA reports, etc.

Supports the organization of training for new managers to ensure the correct use of the system

To support the implementation of First Choice tools when necessary  

Qualifications:

 

  •        ·Preferably university graduation or student
  •         Proficient at MS Office applications
  •         Good level of English
  •         Strong communication skills, open to change and develop
  •         Prone to teamwork
  •         Disciplined at follow-up
  •         Strong analytical thinking skills

 “DPDHL is an equal opportunity employer and promotes diversity in the workplace.”

“Only candidates who are evaluated positively will be responded.

 

Staj Tarihleri

02 Ekim, 2021 - 31 Aralık, 2021

Son Başvuru Tarihi

01 Ekim, 2021

Haftalığın PeP'te!

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